Privacy Notice

1) How We Use Your Personal Data We are committed to protecting your personal data. The only data we collect from you is as submitted by you on the digital forms submissions and purchase orders. We will use your personal data (that is the data you completed on this contract) for the purposes of providing our services to you or if we need to comply with a legal obligation. We will use your personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us, (iv) to manage our relationship with you, (v) send you details of our goods and services unless you have asked us not to do so. Our legal grounds for processing your data in relation to points (i) to (iv) above are for the performance of a contract with you, and in relation to point (v) above, necessary for our legitimate interests to develop our products/services and only where you have expressed an interest. We will not share your details with third parties for marketing purposes except with your express consent.

2) Disclosure Of Your Personal Data We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including lawyers, bankers, auditors and insurers, (iii) HMRC and other regulatory authorities, (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or, (v) to other professionals for the purposes of discussing your installations or purchases. We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.

3) International Transfers Some of our third party providers may be businesses outside of the EEA, in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring contracts, code of conduct or certification are in place, which give your personal data the same protection it has within the United Kingdom. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

4) Data Security Protecting your data is important to us and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach, where we are legally required to do so. In certain circumstances you can ask us to delete your data. See section 6 below. We may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

5) Data Retention We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client, for tax purposes. We will also keep your data for the length of any guarantees related to any work or installations we provide to you, in order to honour them if required. You have the right to ask us to delete the personal data we hold about you in certain circumstances.See section 6 below.

6) Your Rights You are able to exercise certain rights in relation to your personal data that we process. These are set out in more detail at https://ico.org.uk/for-organisations/guide-to-the-generaldata-protection-regulation-gdpr/individual-rights/ In relation to a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond. We will, in most cases, reply within one month of the date of the request, unless your request is complex or you have made a large number of requests, in which case we will notify you of any delay and will in any event reply within 3 months. If you wish to make a Subject Access Request, please send the request to Compliance at HomeSmart Installations Ltd, Salisbury House Business Centre, Vernon Walk, Winchester Street, Southampton, SO15 2EJ. Or email compliance@ homesmartinstallations.co.uk marked for the attention of the Data Compliance Officer.

7) Keeping Your Data Up To Date We have a duty to keep your personal data up to date and accurate, so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date. If there are any changes to your personal data (such as a change of address), please let us know as soon as possible by writing to or emailing the addresses set out in section 6 above.

8) Complaints We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain. Please send complaints to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you do have a complaint we would be grateful if you can contact us in the first instance so that we can try to resolve it for you. We may change this Privacy Notice from time to time and shall notify you of any changes.